Frequently Asked Questions
Everything you need to know about bringing nature's beauty into your home with MyFlowers.
How do you ensure the freshness of the flowers during delivery?
We source our blooms directly from sustainable farms and ship them in temperature-controlled packaging with hydration packs to ensure they arrive at your doorstep in peak condition.
What is your policy for damaged or wilted arrivals?
We offer a 100% Freshness Guarantee. If your flowers arrive damaged or wilted, please contact us within 24 hours with a photo of the arrangement, and we will provide a free replacement or a full refund.
Do you offer same-day or next-day shipping?
Yes, we offer next-day delivery for orders placed before 2:00 PM local time. Same-day delivery is currently available in select metropolitan areas for our 'Express Collection'.
Can I include a personalized message with my order?
Absolutely. During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will print on a premium card and include with your flowers.
How should I care for my flowers once they arrive?
Each order includes a care guide and flower food. For best results, trim the stems at a 45-degree angle, place them in room-temperature water, and keep them away from direct sunlight and drafts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.